Shipping
Shipping Policy
We ship from Sainte-Julienne, Quebec, and aim to get your order to you quickly, safely, and without surprises.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
During busy periods or for large orders, processing may take slightly longer—we’ll always keep you informed.
Shipping Rates
Canada
- Free shipping on all orders
United States
- Flat rate shipping
- Free shipping on orders over $150 CAD
Shipping rates are shown clearly at checkout—no hidden fees.
Delivery Times
Canada: 5–9 business days
United States: 7–12 business days
Faster shipping options may be available at checkout.
Carriers & Addresses
We prioritize reliable courier services whenever possible.
Please provide a street address at checkout.
If needed, you may also include a P.O. Box to help us choose the best delivery option.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details.
Delays
Shipping times are estimates. Delays can occasionally occur due to weather, carrier issues, or high-volume periods.
If something seems off, reach out—we’ll help track it down.
Incorrect Addresses & Returns
If an order is returned due to:
- an incorrect address
- an unclaimed package
Additional shipping fees may apply to resend the order.
International Orders
For orders outside Canada and the United States:
- Duties, taxes, and import fees may apply
- These charges are the responsibility of the customer
Customs delays are outside of our control.
Questions
If you have any questions about your shipment, contact us anytime:
karie@bigbluemoma.com
